Parent & Carer Support Portal
Practical information and trusted guidance to help you support your child at home, online and throughout their journey at school.
What do you need help with today?
Select the concern that most closely matches the help you need. Each section provides practical checks, guidance and contact information.
Digital safety and help at home
Secure your child’s device
Set up parental controls, safer accounts, privacy settings, screen-time controls and purchasing restrictions.
Safer internet browsing
Learn about content filters, SafeSearch, home broadband controls, video services and safer browsing.
Social media and gaming
Check privacy, messaging, online chat, friend requests, location sharing and in-game spending.
Something happened online
Find out what to do if your child has seen something upsetting, received an unwanted message or experienced online bullying.
Safeguarding concern
Find the right help if you are worried about your child or another child.
Health and wellbeing
Find guidance about emotional wellbeing, routines, behaviour and additional family support.
Your child’s school journey
Admissions and transitions
Information about joining, moving between settings and preparing for change.
Attendance and absence
Report an absence and find help when attending school is becoming difficult.
School transport
Find guidance about home-to-school transport and changes to arrangements.
EHCPs and Annual Reviews
Understand Annual Reviews, outcomes and how parents can contribute.
Therapy, communication and AAC
Information about communication, therapy and support for individual needs.
Contact and further help
Contact the Trust, The Village School or Woodfield School.
Cannot find the help you need?
Contact your child’s school and a member of the team will direct you to the appropriate support.